Privacy Policy

1. Controller / Contact

We (AruniBali.com) are the data controller for your personal data. For questions or requests (access, deletion, correction), contact us:

Email: official@arunibali.com

Phone: +6281120228999

Address: Jl. Karang Mas Sejahtera, No. 88, Jimbaran, Bali

2. Information We Collect

Analytics data: anonymous or pseudonymized usage data (via PostHog EU), including [list what's collected: e.g. pages visited, time, device/browser type, anonymized identifiers, etc.].

Newsletter / subscription data: email address (provided by you voluntarily).

Transaction & booking data: name, address, email, phone number, stay date, transaction date — only when you make a booking/transaction.

3. How We Use Your Information

Analytics data: to understand website usage, improve user experience, detect errors, improve service.

Newsletter: to send you updates/announcements (only if you opted in).

Transaction data: to process your booking/transaction, deliver service, contact you about your booking, and fulfill our contractual obligations.

4. Lawfulness & Consent

We collect and process your personal data only if you have given consent (e.g. via cookie/consent banner for analytics; via explicit opt-in for newsletter), or when necessary to fulfill our contract with you (e.g. for bookings/transactions), or other legitimate purposes as permitted by law.

5. Data retention & deletion

Analytics data: collected only after your consent; we endeavour to pseudonymize/anonymize this data so that it cannot be traced to a specific individual.

Transaction & personal data: we will store these for a maximum of 1 year after the transaction date, unless you request deletion earlier.

If you wish to have your personal data deleted after this period (or earlier), you may send a request to official@arunibali.com After deletion, we will remove your personal data from our systems, backups and related records (to the extent technically feasible).

6. Your Rights

You have the right to request access to your personal data, correction of inaccurate data, deletion (“right to erasure”), and to withdraw your consent at any time. After withdrawal of consent, we will stop processing that data (if not needed for legitimate purpose) and delete it if requested.

7. Data Security & Protection

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

8. Transfers & Hosting

Depending on our hosting and third-party service providers (e.g. EU-based analytics), your data may be stored outside Indonesia. By using our service and consenting to this policy, you accept such transfer, as long as adequate protections are in place.

9. Updates to this Policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and update the “Last updated” date.